Friends Profile: Abe from Oxi Fresh Minneapolis, carpet cleaner

Abe Kao is the owner and manager of Oxi Fresh Minneapolis. Oxi Fresh provides professional-grade effective low moisture, green thorough carpet cleaning. Innovative technology that uses EPA safe certified solutions allows them to clean while using fractions of water (conserving water and reducing waste) - with quick dry times and great results. They thoroughly clean and lift/pull the mess out of the carpets/fabric and are experts at treating odor and stains. Their process works great for residential and commercial spaces.

I interviewed Abe to learn more about his business and his process.

1.     Can you tell us about your experience cleaning carpets and upholstery, and what sets your services apart from others?

[AK] Oxi Fresh has been in business since 2006 and has been recognized for premium quality carpet cleaning at a reasonable price.  In another words, great value, results, and experience.  Oxi Fresh is committed to being green (especially in areas of water and energy conservation and use of EPA safer choice certified solutions designed and proven to be safe for children and pets) and continuous improvement in research and development/innovation to provide the best carpet cleaning results and experience.  Oxi Fresh of Minneapolis offers low moisture carpet upholstery cleaning which thoroughly cleans and lifts the filth up and out of the carpet, while providing natural lift back to your carpet pile, and dries within a couple hours.  Our service will leave your carpets clean and comfortable, eliminate the risk of mold, mildew, and bacteria and damage to your subfloor that can develop when the carpet pile, padding, and subfloor remain wet for extended periods of time.  Our service enables you to get freshly clean carpets with a quiet un-intrusive system, and back on it in a matter of hours so it doesn't disrupt your normal routine.  We believe the experience is unmatched.

2.     How do you handle pet stains and odors in carpets and upholstery, and what kind of products do you use?

[AK] Pet stains are sanitized and deodorized as needed, and spot extracted prior to the standard cleaning of the carpet and upholstery. In the standard cleaning, our prespray will start the process in the worst areas, loosening the dirt and grime’s grip (grease and oil will attract and hold dirt). Then we come in with our Oxi Cleaning solution – a combination of our oxygenated booster and our EPA Safer Choice certified encapsulator – which does two things.  The oxygen in the carpet cleaning solution breaks up the dirt and debris, detaching it all from the fibers. Next, as the dirt is being broken up, the encapsulator is forming microscopic sodium crystals around the broken up debris. This both makes the debris easy to remove and prevents it from reattaching to the carpet. What’s more, these carpet cleaning solutions clean effectively without needing lots of water, so carpets dry quickly after we’re done.

3.     How do you ensure that your cleaning services are safe for pets and pet owners?

[AK] This safer choice certification from the United States Environmental Protection Agency (EPA) guarantees that our products are safe for children and pets.  The Safer Choice designation helps consumers, businesses, and purchasers find products that perform and contain ingredients that are safer for human health and the environment.  This certification is maintained by Oxi Fresh and provides peace of mind when it comes to carpet/upholstery cleaning in your homes and businesses.

4.     Are you certified? 

[AK]  All of our technicians complete the Oxi Fresh University curriculum and have continuous training to stay current with industry best practices.

5.     What equipment do you use? What techniques do you use?

[AK] As part of the standard cleaning, we use the OF1000, which is our carpet cleaning machine that uses brushes to fully clean and extract the filth (great for removing pet fur/hair) from the carpet.  The brushes provide thorough yet gentle agitation to the carpet to pull out the filth and provide lift back to the carpet pile.  Our technique is low moisture oxygen powered encapsulation cleaning.

6.     Do you offer a guarantee?

[AK] Guaranteed use of EPA safer-choice certified products.

7.     How do you keep up with changes and trends in your industry, and what steps do you take to stay ahead of the competition?

Oxi Fresh is committed to R&D and constant innovation to ensure our products remain safe, and continually improve in efficiency and effectiveness.

8.     Can you describe your typical day and what you consider to be your priorities when it comes to running your business?

My typical day consists of operations (cleaning carpet/upholstery in homes and businesses, multi-family complexes, cleaning and maintaining our equipment) and administration (management, staffing - training and development, networking and sales to get to know people in a genuine way to organically grow the business, and the administrative requirements to operating a business, i.e. accounting, taxes, etc).  Priorities are building strong and lasting customer and partner relationships, conveying great customer service and care in our cleanings with results, and growing the business.  Word of mouth referrals from experience is great and appreciated!  Experience what Oxi Fresh of Minneapolis can do for you, and help spread the word! :)